Project Overview
The pharma distribution industry plays a critical role in bridging the gap between pharmaceutical manufacturers and end-users, ensuring the efficient flow of medicines.
With the ever-evolving landscape of healthcare, the industry faces unique challenges driven by factors such as to tackle inventory tracking, actual vs system stock counting differences, online sales vs van distribution, medicines expiry date management, lack of real-time reporting to HQ, and managing multiple outlets from different platforms.
Let's explore how their strategic adoption of ERP software revolutionized pharma distribution operations and propelled them to new heights.
Services
Pharma distribution industry services encompass a range of activities and functions aimed at efficiently and effectively delivering pharmaceutical products to various healthcare providers and end-users. These services include:
- Distribution
- Wholesale
- Retail
- Clinical Supply Chain Management
How We Did It
Challenge: Inventory Tracking
Managing a vast inventory of diverse medicines with varying expiration dates, batch numbers, and storage requirements. Manual tracking methods led to errors, stock discrepancies, and delayed deliveries.
Solution:
The ERP system provided real-time visibility into inventory levels, enabling accurate stock management, reducing stockouts, and minimizing the risk of expired products.
Automated alerts for low stock levels and impending expirations helped optimize procurement and fulfillment processes.
Challenge: Discrepancies Between Counts
The discrepancies between physical stock counts and system records created confusion and hindered accurate inventory management. This resulted in inefficient order fulfillment, customer dissatisfaction, and financial losses.
Solution:
With integrated barcode scanning and RFID tracking capabilities, the ERP system facilitated accurate stock counting and synchronization between physical stock and system records.
This eliminated discrepancies, improved order fulfillment accuracy, and enhanced customer satisfaction.
Challenge: Managing different sales streams
As the company expanded its distribution channels to include online sales and van operations, it became increasingly challenging to manage inventory and ensure seamless integration between online and offline sales channels. Coordinating inventory allocation, order fulfillment, and real-time stock updates became a complex task.
Solution:
The ERP solution seamlessly integrated online sales channels and van distribution operations, ensuring streamlined order processing, efficient inventory allocation, and optimized delivery logistics.
This integration provided a seamless and consistent customer experience across all sales channels.
Challenge: Delayed Reporting
Manual reporting processes led to delays, inaccuracies, and a lack of actionable insights for decision-making. Timely and accurate reporting to the headquarters was essential for performance monitoring and strategic planning.
Solution:
The ERP system is empowered with real-time reporting and analytics capabilities.
Interactive dashboards, customized reports, and data visualization tools provided insights into sales, inventory, and operational data, facilitating informed decision-making and strategic planning.
Result
Seamless Tracking with Barcode
Track inventory and stock using barcode technology, enabling accurate and efficient scanning, identification, and tracking of products throughout the supply chain.
Centralized Platform
A centralized software platform that enables managing multiple aspects of the distribution process, including inventory, orders, sales, invoicing, and reporting, from a single interface.
Expiry Date Management
Effectively manage product expiration dates using features such as automated alerts, reminders, and reporting to ensure timely sales or disposition of products before they expire.
Multi-Location Outlet Handling
Efficiently manage and monitor multiple locations outlets with a comprehensive view of picking, and shipping of products, and real-time updates on order status.