خدمات Odoo و AMC

With over 1,000+ Odoo issues resolved & more than 40+ Annual Maintenance Contracts (AMC) successfully managed, we're the trusted choice for businesses worldwide seeking expert Odoo assistance.

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95% of Odoo support tickets are resolved within 24 hours, delivering fast and effective solutions.

We’re committed to your success.

Caret IT provides complimentary support during your trial period, followed by standard and premium support packages once you make your purchase.

Technical

Standard Support

Includes

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Email support (connect@caretit.com), Submit issues via a ticketing system
72-hour response time, Monday-Friday 9:30 AM-7:00 PM IST (except India Public holidays).
Forum and online support
Single point of contact from your company

Our standard support package doesn't include training, customization, or meshing services.

Technical

Premium Support

Includes

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Priority Skype (caretsoftware) and email support (connect@caretit.com)
24-hour response time, Monday-Friday 9:30 AM-7:00 PM IST (except India Public holidays).
Up to 15 hours/Monthly of meshing support
Unlimited points of contact from your company.

Dedicated Caret IT support contact

Technical

Complimentary Support

Includes

With all Caret IT Services & Products, including demo servers, you receive complimentary technical support for the first 15 days.
At Caret IT, we specialize in essential Odoo Support and Maintenance services, ensuring the continuous excellence of your system.
Limitless email support for Odoo: installation, hosting & ERP reinstallation – your tech partner, always.

Our complimentary support does not extend to meshing assistance or training sessions.

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Why Caret IT is the Best Choice for Odoo Support Services

Keep your system up-to-date and bug-free

Skilled in providing Odoo ERP support, offering expert troubleshooting, issue resolution, and system optimization.

Proficient in Odoo module support, including troubleshooting and enhancing CRM, sales, accounting, and inventory management modules

Experienced in third-party Odoo integration support, ensuring seamless connectivity with platforms like WooCommerce, Shopify, Payment Gateway APIs, etc.

Expert in Odoo migration support, facilitating smooth data transfer and system upgrades/version upgrades.

Experienced in Odoo Hosting support, ensuring smooth deployment, monitoring, and troubleshooting on Odoo.SH, Cloud,AWS, Azure, and on-premises servers.

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Frequently Asked Questions (FAQs) About Odoo Support & AMC

What is Odoo Support and AMC?

Odoo Support refers to ongoing assistance, troubleshooting, and system optimization services for your Odoo ERP.

An Annual Maintenance Contract (AMC) is a service agreement that ensures your Odoo system stays up-to-date, secure, and efficient throughout the year, offering regular maintenance, bug fixes, updates, and performance monitoring.

What kind of issues does Odoo Technical Support address?

Our technical support covers a range of issues, including:

Server and performance optimization
Error troubleshooting in Odoo modules
Bug fixes and security patches
Custom code development and debugging
Database optimization and management
API integrations and troubleshooting
Odoo upgrades and version migrations

How quickly does Caret IT respond to Odoo support tickets?

We resolve 75% of Odoo support tickets within 24 hours, ensuring that your business experiences minimal downtime and maximum productivity.

How does Odoo data migration work with Caret IT?

Caret IT ensures a smooth and seamless data migration, using tools like XML-RPC and ETL processes to transfer data between Odoo versions or from external systems, ensuring data integrity and minimal disruption.

How much does Odoo Support & AMC cost?

The cost of Odoo Support & AMC varies depending on the level of service required and the size of your business. We offer flexible support packages, including standard and premium options, to provide you with the best value based on your specific needs.

What is included in Odoo AMC service?

Our Odoo AMC service includes continuous system monitoring, bug fixes, version upgrades, security patches, and proactive support to address issues before they affect your business.

We also provide customized solutions and optimizations based on your specific business needs.

Why should choose Caret IT for Odoo AMC and Support?

Caret IT offers expert Odoo support with a proven track record, resolving over 1,000 issues and maintaining over 100 AMCs.

We provide fast, reliable, and tailored support with a client-centric approach, ensuring your Odoo system operates at peak performance.

Is Odoo functional support available under AMC?

Yes! If you have an Annual Maintenance Contract (AMC), Odoo functional support is included as part of the service. We offer ongoing assistance to ensure that all functional aspects of your Odoo system are working optimally.

Do I need Odoo AMC if I already have in-house IT support?

While in-house IT teams can handle some tasks, an Odoo AMC offers specialized support from Odoo-certified experts.

With proactive monitoring, custom solutions, and fast troubleshooting, you can ensure that your system operates efficiently without putting additional strain on your internal resources.

How do I get started with Odoo Support & AMC services from Caret IT?

Getting started is easy! Simply reach out to our team for an initial consultation, where we’ll assess your needs, explain our services, and create a tailored plan for Odoo support and maintenance.